$16.50/hr. - Customer Sales Representative ~ Insurance ~ Arnold MO

  • Job Reference: 208726767-2
  • Date Posted: 26 December 2020
  • Recruiter: Concentrix CVG Customer Management Group Inc.
  • Location: Arnold, Missouri
  • Salary: USD16.50 Per Hour
  • Sector: Multi Platform Broadcasting, Production, Sales, Marketing & PR, Training
  • Job Type: Permanent

Job Description

Please Note: Job cannot be performed in the state of Colorado, USA.Job Title:$16.50/hr. - Customer Sales Representative ~ Insurance ~ Arnold MOJob DescriptionIn this Consultative Sales Role, you will have an extraordinary opportunity to earn a Missouri Property and Casualty Insurance License at no cost to you, through Concentrix, to become a Licensed Customer Sales Representative. This role requires advanced customer service and consultative sales skills.Here's what you can expect from this opportunity:Earn a Missouri Property & Casualty Insurance License ~ at no cost to you!Includes training books, materials, resources, licensure exam fee & licensing Fee12 Days of onsite classroom supported training (Pre-Licensing Training) focused on obtaining your P License, while earning $13.50/hr.After obtaining your MO P License through Concentrix, you will be scheduled for additional paid product training at a competitive base pay of $16.50/hr. as a Full Time Licensed Sales Representative with Concentrix in Arnold, MO.Earn a $500 upon successful completion of Product Specific Training.As a Licensed Property & Casualty Sales Representative, you will interface with existing policy holders via inbound phone calls regarding new insurance coverage to provide the following primary services:Handle fire ("home and renter policy") calls including, but not limited to, quoting, binding, or communicating ineligibility to purchase new fire policy, as well as changing addresses of existing policiesHandle new auto calls, as per the process outlined, by offering bundling options to the customer, making necessary modifications to the present price. Representatives will save quotes for further agent follow-up if the customer is not interested in completing an application and taking customer payment at time of the callHandle cancellation calls and follow procedures to retain a current customer and process cancellation of policies in the event customer cancels his/her policyHandle existing customer new line of business calls that will include quoting, binding, and/or communicating ineligibility to customers with existing policies looking to add a new line (e.g., existing auto policy looking to add fire)Here's what we have to offer:Opportunity to earn a MO Property & Casualty Insurance License at no cost to youPaid instructor supported classroom trainingLicensure Training Books, Material, Resources, Exam Fee & Licensing Fee is includedCompetitive Base SalaryWe offer the convenience of a casual dress codeEmployee Referral Programs ~ Earn $200 per qualified referralEmployee Rewards and Recognition ProgramsDiverse, inclusive, welcoming and learning cultureTuition assistanceA Global Organization with endless growth and advancement opportunitiesCareer path development and tuition assistanceWellness programs to help you maintain a better quality of lifeEmployee discount programsEmployee assistant programShort term and long term disability optionLife & accidental death and dismemberment InsuranceMedical, dental and vision401k retirement savings, and so much moreCandidate Profile: At least 18 years of ageHigh School Diploma is required- (some college preferred)Must be a current resident of Missouri to obtain Missouri licensure1 year recent customer service experience required1 year previous consultative sales experience required - (2+ years of experience preferred)Strong negotiation skills and consultative sales expertisePrior experience in a call center or insurance environment is preferredAbility to pass a thorough background check, drug screen and fingerprinting, required to obtain a multi-state P Insurance LicenseAbility to successfully complete a typing & pre-employment assessmentAvailability to work the assigned training schedule with excellent attendance and participationAvailable to work evenings, weekends & holidays as per training and production schedulesAbility to work 40 hours per week within the hours of operation, with flexibility to change shifts as business needs may fluctuateAn aptitude to complete advance coursework in a fast paced training environment, retain knowledge and come prepared to participate in the classroomExcellent independent study habitsAbility to successfully complete the entire P licensing training course,Ability to pass the MO P License Exam to become a Licensed Representative with Concentrix in Arnold, MOExcellent computer skills with experience operating within a Windows environmentProficient internet navigation skills using multiple computer applications and dual monitorsComfortable working in a fast-pace environmentCourteous with strong consumer service orientationBe an effective communicator both written and verbalDetail oriented and able to multitask (i.e. speaking, listening, researching and documenting information simultaneously while managing the pace of the call and maintaining focus on the customer)Capacity to learn complex processes and policiesAbility to comprehend information quickly and educate customers with clear and concise deliveryExcellent listening and responding skills with a strong voice quality including, but not limited to professional tone and voice fluctuationPossess ambitious, self-motivated and competitive sales drive to meet and exceed performance expectationsAbility to demonstrate patience and empathy in all customer contact situationsMaximize opportunity to build rapport with the customerBe resourceful and able to find answers to insurance related questions while being patient with the customerCareer-minded, positive, service-driven professionals with good organization skillsAbility to deescalate a situation and take ownership of customer satisfactionEmbrace the opportunity for quality and performance feedback with Team Leaders throughout your employment to ensure successAdditional Information and Requirements as a Licensed Representative: Position is primarily sedentaryCalls are received via a headsetMust be able to sit for long periods of time, working on the phones and a computerAbility to perform light hand activity work at a computer/telephone station in an office environmentMay stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employeesCalls will be monitored for quality purposesOccasional client enhancement trainings occur including self-paced on-line learningPrincipal Duties and Responsibilities:As a Licensed Property & Casualty Sales Representative you will:Receive additional training on all available product lines for the business unit, and maintain broad knowledge of client products and servicesGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathyProbe for and confirm understanding of customers issue and needsMeet customer requirements through first contact resolutionDiagnose customer issues at an experienced level after trainingProvide solutions and uses a structured thought process to achieve results while balancing customers' needs with company guidelinesConfirm customer understanding of the solutionProvide additional customer education as neededComplete and process all necessary formsPrepare, complete, and update customer fileFollow up for necessary documents in order to process requested changesPrepare, complete, and update customer fileMeet established training metrics, sales targets, and quality proficiency targets. This includes passing the licensure exam to be appointed a P license with the state of Missouri, in order to become a Licensed Representative with ConcentrixTransfer misdirected customer requests to an appropriate partyTake overflow of complex calls, and act as the official "back-up" to the complex segment when volumes and coverage dictateParticipate in activities designed to improve customer satisfaction and business performanceSolve problems that are sometimes unstructured and require reliance on conceptual thinkingOffer solutions to issues that are often non-standard/non-routine and require some clarificationCommunicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requestsReduce customer callbacks by creating a simple, hassle-free interaction for the callerParticipate in technical and customer service skills training to stay aware of current and best practices.Contribute ideas to better resolve problems, serve the customer, and improve productivityProvide process and performance improvement recommendations; assists peers regarding service and policy issuesMay act as a subject matter expert to assist other associates. Subject matter expert activities may include, but are not limited to; peer assistance in training classrooms, on floor assistance for new hires, project input/feedback, ad hoc requests from leadership, etc.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Company Overview:In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we're disrupting the market by being absolutely obsessed with making our clients' businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too... in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization..... click apply for full job details